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Tourism information technology


The third edition of Tourism Information Technology provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, food service, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision-making before their trip, during their travels and at the destination. The book:

- Provides comprehensive and up to date coverage of all key topics in tourism information technologies.

- Covers new areas, such as augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowd-sourcing for sustainability, online reputation management and big data.

- Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites.

Accompanied by online resources, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.

From a pedagogical perspective, the book is constructed as a primary source for students because each chapter includes learning objectives in the beginning and key terms and discussion questions at the end. In addition, the useful sites and case studies complement the presented overview with appropriate examples from the real business world. We appreciate very much the comprehensive approach regarding information technologies, especially the accessible language, the detailed definition of each new term/technology item and the explanation of its role within the digital tourism ecosystem. The numerous figures and charts additionally enhance the visualisation of the text.From a futures perspective, the last chapter identifies 10 trends that would determine the future development and usage of the information technologies. All of them, in line with the previous chapters, are analysed within the traveller experience and the tourism industry. This chapter provides a sound ground for future research on technologies in travel, tourism and hospitality.The book is written in a comprehensive and easy to understand manner. The logical flow and numerous examples and insights make it an excellent source for students, lecturers, researchers and practitioners.

Chapters

Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
1-21
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
22-46
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
47-84
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
85-115
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
116-144
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
145-176
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
177-205
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
206-226
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
227-258
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
259-284
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
285-311
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
312-340
Chapter 21 February 2019
Authors:
  • P. J. Benckendorff,
  • Z. Xiang,
  • P. J. Sheldon
Pages:
341-354